No, I cannot access the internet with a wired or wireless connection to the computer. This further identifies a network communication issue versus a wireless communication issue. Can you access and navigate the Internet from your computer? Why is this important?.Network communication occurs via radio communication between computer and router. Network communication occurs via ethernet cable between computer and router. Whether or not your computer is communicating over the wireless network is important when trying to distinguish between a wireless-network communication issue or a network communication issue. Is the computer physically connected to the router? Why is this important?.
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Have you reset or reconfigured your router's network name and security passphrase? Yes, click here for an article that explains how to rejoin your printer to a wireless network.Have you received a warranty-exchanged or replacement printer? Yes, click here for an article that explains how to rejoin your printer to a wireless network.Lexmark welcomes comments from customers as part of an ongoing endeavor to improve online support services and article quality.Īnswer these questions, since the most common issue encountered is lost network communication with both computer and printer. NOTE: If these articles do not assist you in resolving your installation anomaly, please provide feedback to Lexmark. Network Reset and Network Setup Page Information.Update Firmware and Performance Improvement Topics.General Wi-Fi Information and Network Connectivity Tests.Installation and Communication Troubleshooting.
This article and table of contents is organized into basic installation and troubleshooting concepts as follows: